At Atlantic Care Services, the scheduling team plays a critical role in ensuring every patient receives consistent, high-quality care. Behind the scenes, this team works daily to match families with skilled nurses, maintain continuity of care, and keep schedules running smoothly.
We spoke with Danica Simon, Corporate Scheduling Manager, who has been with Atlantic Care Services since 2021, to get a closer look at how scheduling works and why it matters so much to the families we serve.
A Commitment to the Right Match
Q: When you come to work, what daily mission do you instill in your team?
Our mission is to make sure that every patient is matched with the right caregiver. Continuity of care is essential. When we get that right, everything improves. The patient is more comfortable, the family feels supported, and the caregiver can do their job effectively.
The Most Rewarding Part of the Job
Q: What is your favorite part of the job?
The best moment is calling a parent and telling them their child is fully staffed. It takes a lot of coordination behind the scenes—phone calls, organizing details, and working as a team—but when it all comes together, it is worth it.
Families are incredibly grateful, and for a moment, they see how much effort went into making that happen. That reaction makes everything we do meaningful.
What Families Should Know About Scheduling
Q: What is something you want everyone to know?
We work to find the right nurse, the right schedule, and the right environment for each patient. It is not always easy, but when everything aligns, it creates a better experience for everyone involved.
Building the Scheduling Department
Q: How long have you been with Atlantic Care Services, and what drew you to the role?
I have been with Atlantic Care Services for almost five years. Before this, I worked as a scheduling coordinator outside of healthcare, which gave me experience managing family schedules.
I joined because of the company’s mission and the opportunity to help build something meaningful. At the time, scheduling was not a fully developed department, and I wanted to help shape and grow it into what it is today. Being part of that process has been incredibly rewarding.
Why Scheduling Is So Important
Q: How important is the scheduling team to overall patient care?
Scheduling is a key part of the organization. Every department plays a role, but scheduling is what connects caregivers with patients.
When we do our job well, it allows both the patient and the caregiver to succeed. That connection is what makes everything else possible.
How Scheduling Works Across Florida
Q: Is there anything else families should know about scheduling?
Trinity Hamilton, Scheduling Supervisor, also shared insight into how scheduling works across different regions.
Each office throughout Florida has its own dedicated scheduling team. If a family moves to a new area, their schedule does not automatically transfer, since each region operates independently.
Schedulers are typically responsible for 25 to 30 patients at a time, coordinating care by working closely with recruiters and case managers. Keeping scheduling within each region helps maintain clear communication and supports better continuity of care for families.
By: Jessica Nelson, Instructional Designer
